Data & Care

This notice explains how Chester Linen Presshouse manages personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Chester Linen Presshouse
9 St Werburgh Street, Chester CH1 2DY, England
[email protected] · +44 1244 679 512

Data we collect

• Contact details: name, email address, telephone number.
• Order details: collection and delivery preferences, fabric notes you choose to share.
• Technical data: IP address, device/browser information, and cookie identifiers (see Cookies & Settings).

How we use it

• To respond to enquiries and provide requested services.
• To schedule collections, confirm progress, and deliver items.
• To maintain site security and performance through aggregated analytics.

Our legal bases

We process data on one or more of the following bases:

• Consent: when you submit a form or opt into non-essential cookies.
• Legitimate interests: efficient operation of a local textile service and website security.
• Contract: steps needed to provide services you request.
• Legal obligation: record keeping for tax and audit purposes.

Sharing

We use reputable hosting, email, and analytics providers. These processors act under written agreements and appropriate safeguards. We do not sell personal data.

International transfers

Where service providers operate outside the UK, we use standard contractual clauses or an adequacy decision to protect your data.

Retention

• Routine service correspondence: retained for operational reference, then deleted within 24 months.
• Order and payment records: retained up to 6 years to meet legal requirements.
• Cookie preferences: stored up to 12 months (renewed on consent change).

Your rights

You can request access, correction, erasure, restriction, or portability of your personal data. You may also object to processing based on legitimate interests and withdraw consent at any time. To exercise rights, contact [email protected]. We respond within one calendar month.

Security

We apply reasonable technical and organisational measures, including TLS encryption, access controls, device hardening, and staff guidance on data handling.

Cookies

See Cookies & Settings for details on essential and optional cookies and how to manage your choices.

Contact & complaints

If you have concerns, contact us using the details above. You may also raise a concern with the ICO (Information Commissioner’s Office) in the UK.

Last updated October 2025.